Shipping & Returns

Shipping:

We offer FREE shipping on all orders within the United States that exceed $50.00 USD. For all other orders, shipping is calculated at checkout.

Shipping Times:

Please allow 48 business hours for order processing within the United States. Most domestic orders are delivered within 3-7 business days. Please note that shipping times may vary during peak seasons or due to unforeseen circumstances.

International Shipping:

International shipping rates are calculated at checkout based on your shipping address and the weight of your order. Delivery times for international shipments typically range from 7-14 business days, but please allow added time for customs clearance. Customers are responsible for any applicable customs duties or fees.

Third-Party Carriers:

We ship via major carriers such as USPS, FedEx, or UPS. You will receive a tracking number via email once your order has shipped, allowing you to check the delivery status.

Lost or Damaged Packages:

If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We will file a claim with the carrier and, once the claim is confirmed, offer you a replacement or a full refund.

Additional Information:

We are not responsible for shipping delays caused by customs clearance or other factors outside of our control.

For any shipping questions or concerns, please contact us at help@kingxcastle.com.

Please note: Shipping policies may change without notice. We recommend reviewing our shipping policy before placing your order.

Returns:

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in its original condition with all tags attached, and free from any signs of wear, damage, or alterations. You will also need the receipt or proof of purchase.

How to Return:

To start a return, please contact us at help@kingxcastle.com. We will provide you with a return shipping label and detailed instructions on how to send your item back. Items sent back without requesting a return will not be accepted.

Non-Returnable Items

The following items are non-returnable:

• Perishable goods (e.g., food, flowers, plants)

• Custom products (e.g., special orders, personalized items)

• Personal care goods (e.g., beauty products, swimwear, intimate apparel)

• Hazardous materials, flammable liquids, or gases

• Sale items

• Gift cards

Exchanges:

The fastest way to exchange an item is to return the unwanted item and place a new order for the desired item. Customers are responsible for the return shipping costs of the unwanted item. Once we receive your return, we will process it and issue a refund to your original payment method. You can place your new order at any time.

EU 14-Day Cooling-Off Period:

If your order is shipped to the EU, you have 14 days from the date you receive your order to cancel or return it for any reason. The same return conditions apply as stated above.

Refunds:

Once we receive and inspect your return, we will notify you of its status. If your return is approved, you will receive a refund to your original payment method within 10 business days of receiving the returned item. Please note that processing times by your bank or credit card company may vary.

Return Shipping Costs:

Customers are responsible for paying return shipping costs, unless the return is due to a defect or an error on our part.

Contact Us:

For any return questions, please contact us at help@kingxcastle.com.